Intertwining Knowledge Delivery and Elicitation:
A Process Model for Human-Computer Collaboration in Design
K. Nakakoji, G. Fischer
ABSTRACT
Collaboration among designers can be described with an
"action-reflection-critique" model in which the explicit representation
of the design contributes to a shared understanding and to the articulation of
design knowledge. We describe how domain-oriented design environments based
on this model support human-computer collaboration by intertwining knowledge
delivery and elicitation. The KID
(Knowing-In-Design) system has a shared understanding about the designers'
"task at hand" through a partial design requirement specification and a
solution. KID delivers design knowledge relevant to this task at hand, and
the delivery helps designers uncover tacit design concerns. Designers are
encouraged to store the elicited design knowledge in KID, which results in
the evolution of the system's knowledge-bases. The evolution affects the
system's subsequent behavior by tuning the delivery toward the designers.
This cycle of knowledge delivery and elicitation processes supported
by KID allows designers to gradually coevolve design requirements and
solutions.
source:
Knowledge-Based Systems Journal: Special Issue on
Human-Computer Collaboration, Vol.8, No.2-3, Butterworth-Heinemann
Ltd, Oxford, England, pp. 94-104, 1995.
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